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You should see the Client_log file in this folder.

Search for ~Library/Application Support/Origin/Logs.

Open the Local folder, then the Origin folder, then open Logs.

In the command box that opens, type %AppData% then click OK.

When you contact us for help, we may need your Client_log file to verify your eligibility for the refund.

If your refund doesn’t appear in My Cases, and the processing time for your payment method has passed, contact us so we can help you out. Here’s how to confirm the status of your refund: If you have games that qualify for a refund through the Great Game Guarantee, log in to your EA Account and complete the refund request form on EA Help. There are two ways you may be eligible to get a refund for your game: If you’re not completely in love with your purchase, we want to make it right. If you do not allow these cookies, you will experience reduced relevant content.We stand by our games. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. They may be used by Analog Devices to build a profile of your interests and show you relevant content on our site. Targeting Cookies: These cookies may be set through our site by Analog Devices and our service providers. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. All information these cookies collect is aggregated and therefore anonymous. They help us to know which pages are the most and least popular and see how visitors move around the site.

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